Privacy Policy

Triangle Neuropsychology Services, PLLC Effective Date: [4/9/2026]  Last Updated: [8/4/2026]

Triangle Neuropsychology Services, PLLC (“TNS,” “we,” “us,” or “our”) operates the website located at triangleneuropsychology.com (the “Site”). This Privacy Policy explains how we collect, use, disclose, and protect information when you visit or interact with the Site.

This Privacy Policy applies to information collected through the Site itself — such as when you browse our pages, fill out a contact or appointment request form, or click through to our online client portal. It does not govern how we use or disclose Protected Health Information (PHI) as a healthcare provider. If you are a patient or prospective patient, our handling of your medical, psychological, and testing records is instead governed by our HIPAA Notice of Privacy Practices, available at our offices or upon request, which controls in the event of any conflict with this policy.

Because our Site may be visited by people located outside North Carolina, this Policy also addresses rights available to residents of certain other states.


1. Information We Collect

a. Information You Provide Directly

We may collect information you voluntarily submit through the Site, including when you:

  • Fill out a contact, intake, or appointment request form (e.g., name, email address, phone number, and any message content)
  • Email us directly (e.g., info@triangleneuropsychology.com)
  • Submit information through our online client portal (hosted by a third-party provider, currently SimplePractice)
  • Request records, forms, or information related to an evaluation

b. Information Collected Automatically

When you visit the Site, certain technical information may be collected automatically, such as:

  • IP address and approximate geographic location
  • Browser type, device type, and operating system
  • Pages visited, time spent on pages, and referring/exit URLs
  • Cookies and similar tracking technologies (see Section 6)

c. Information From Third Parties

If you are referred to us by another healthcare provider, school, employer, attorney, or insurer, we may receive limited information from that referral source (e.g., your name and contact information) to facilitate scheduling).


2. How We Use Information

We use the information described above to:

  • Respond to inquiries and schedule appointments
  • Operate, maintain, and improve the Site
  • Communicate with you about our services, forms, or your appointment
  • Process referrals and coordinate with referring providers, schools, or agencies (with appropriate authorization)
  • Comply with legal, regulatory, licensing, and insurance requirements
  • Analyze Site usage and troubleshoot technical issues
  • Protect against fraud, unauthorized access, or misuse of the Site

We do not sell your personal information, and we do not use website visitor data for third-party advertising purposes.


3. How We Share Information

We may share information collected through the Site with:

  • Service providers who help us operate the Site or our practice (e.g., website hosting, our client portal/scheduling platform, IT support, email providers), who are contractually or otherwise required to protect your information
  • Referral sources and treatment team members, only as needed to coordinate care and only with appropriate authorization where required
  • Legal or regulatory authorities, if required by law, court order, subpoena, or to protect the safety of any person
  • Successors, in the event of a merger, acquisition, or sale of practice assets, subject to applicable confidentiality obligations

We do not share website contact-form information with third parties for their own marketing purposes.


4. Third-Party Links and Services

Our Site links to third-party services, including:

  • Our online client portal (a separate platform with its own privacy policy and terms)
  • Google Maps (for office location embeds)
  • Other resource or referral organization websites

We are not responsible for the privacy practices of these third-party sites. We encourage you to review their privacy policies before submitting information to them.


5. Children’s Privacy

Some of our services involve pediatric evaluations, including for children applying for early kindergarten entry. While parents or guardians may submit information on a child’s behalf (e.g., through an intake form), the Site itself is directed at parents, guardians, and referring professionals — not at children — and we do not knowingly collect personal information directly from children under 13 through the Site without parental involvement, consistent with the Children’s Online Privacy Protection Act (COPPA). If you believe a child has submitted information to us directly without parental involvement, please contact us so we can address it.


6. Cookies and Tracking Technologies

The Site may use cookies and similar technologies (such as web analytics tools) to:

  • Remember Site preferences
  • Understand how visitors use the Site
  • Improve Site performance and content

You can control cookies through your browser settings, including blocking or deleting them. Disabling cookies may affect some Site functionality. [If Google Analytics, Meta Pixel, or similar tools are used, they should be named specifically here, along with an opt-out mechanism.]


7. SMS / Text Messaging

If you provide your mobile phone number to us (for example, through a website form, over the phone, or through our online client portal), we may use it to send appointment reminders, scheduling updates, or other service-related text messages. Message and data rates may apply, and message frequency may vary.

We do not sell or share your mobile phone number or SMS opt-in data with third parties, affiliates, or partners for their marketing or promotional purposes. Mobile information is shared with third-party service providers (such as our scheduling/portal platform) only to the extent necessary to deliver text communications to you, and only under agreements that require them to keep that information confidential. Under no circumstances will your mobile data be shared or sold for advertising purposes.

You may opt out of text messages at any time by replying STOP to any message you receive from us, or by contacting our office directly at 919-384-9682. Reply HELP for assistance. Opting out of text messages will not affect your ability to receive care, but may affect our ability to send you appointment reminders by text.


8. Data Retention

We retain website inquiry and contact-form information for as long as needed to respond to your request and for a reasonable period afterward for administrative and legal purposes. Clinical and medical records are retained in accordance with North Carolina law and applicable licensing board requirements, as described in our HIPAA Notice of Privacy Practices.


9. Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect information submitted through the Site. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security. Please avoid sending sensitive medical information through unsecured website contact forms or email; use our secure client portal or phone line for sensitive communications where possible.


10. Your Privacy Rights

For California Residents (CCPA/CPRA)

If you are a California resident, you may have the right to:

  • Know what personal information we have collected about you
  • Request deletion of your personal information
  • Correct inaccurate personal information
  • Opt out of the sale or sharing of personal information (note: we do not sell or share personal information as defined by the CCPA)
  • Non-discrimination for exercising your privacy rights

For Residents of Virginia, Colorado, Connecticut, Utah, and Other States With Comprehensive Privacy Laws

Depending on your state of residence, you may have similar rights to access, correct, delete, or obtain a copy of your personal information, and to opt out of certain processing, such as targeted advertising or profiling. We do not engage in targeted advertising or the sale of personal data collected through this Site.

How to Exercise Your Rights

To make a request regarding your personal information, contact us at:

We may need to verify your identity before fulfilling certain requests. Note that requests related to medical records held as PHI are handled under HIPAA procedures rather than state consumer privacy laws; please see our HIPAA Notice of Privacy Practices or contact our office directly for records requests.


11. Do Not Track

Some browsers offer a “Do Not Track” signal. Our Site does not currently respond to Do Not Track signals, as no uniform industry standard has been adopted.


12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The “Last Updated” date at the top of this page reflects the most recent revision. Material changes will be posted on this page.


13. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact:

Triangle Neuropsychology Services, PLLC Durham Office: 3310 Croasdaile Drive, Suite 400, Durham, NC 27705 Raleigh Office: 1520 Sunday Drive, #320, Raleigh, NC 27607 Phone: 919-384-9682 Referral Fax: 919-384-9683 Email: info@triangleneuropsychology.com